Privacy Policy

Last Updated: October 26, 2023

At Hearthwell Collective, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Health and Wellness Data: Information related to your health goals, medical history, lifestyle choices, and nutrition preferences, collected with your explicit consent for personalized services.
  • Account Credentials: Usernames and passwords for our portal.
  • Payment Information: Billing details and payment card information (processed securely by third-party payment processors).

Non-Personal Information:

  • Usage Data: Information about how you access and use our website, such as IP address, browser type, pages visited, time spent on pages, and referring URLs.
  • Device Information: Information about the device you use, including device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and manage our services, including health improvement programs, coaching, and workshops.
  • To personalize your experience and deliver tailored content and recommendations.
  • To process transactions and send related communications, including confirmations and invoices.
  • To improve our website, services, and user experience.
  • To communicate with you about updates, promotional offers, and news from Hearthwell Collective.
  • To respond to your inquiries and offer customer support.
  • To ensure the security and integrity of our services and prevent fraudulent activities.
  • To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your Personal Information to outside parties without your explicit consent, except in the following situations:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processing, data analytics, email delivery). These parties are bound by confidentiality agreements.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change.
  • With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection or with your explicit consent.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

  • Secure Sockets Layer (SSL) technology for data transmission.
  • Encrypted storage of sensitive data.
  • Access controls to restrict unauthorized access to personal information.
  • Regular security audits and updates.

While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have certain rights regarding your Personal Information, including:

  • Access and Correction: You can review and update your Personal Information by logging into your account or contacting us directly.
  • Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe link in our emails, or by contacting us.
  • Data Portability: You may request a copy of your Personal Information in a structured, commonly used, machine-readable format.
  • Deletion: You may request the deletion of your Personal Information, subject to certain legal obligations.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: